Refund Policy
We want you to be fully satisfied with your purchase. Please read our refund policy carefully before placing an order.
1. Eligibility for Refunds
You may request a refund under the following conditions:
- The product is defective, damaged, or incorrect upon arrival
- The item is unused and in its original packaging
- The refund request is submitted within 14/30 days of receiving the product
Please note: We reserve the right to refuse refunds that do not meet these conditions.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Custom-made or personalized products
- Final sale or clearance items
- Gift cards or downloadable digital products
- Products damaged due to misuse or improper handling
3. Return Process
To initiate a return, please contact our customer support at support@soundbud.ai with:
- Order number
- Reason for return
- Clear photos or videos (if applicable)
Once approved, return instructions will be provided. Customers are responsible for return shipping costs unless the return is due to our error.
4. Refund Processing
After we receive and inspect the returned item:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Original shipping fees are non-refundable (unless required by law)
5. Late or Missing Refunds
If you haven't received your refund after processing:
- Check with your bank or credit card provider
- Contact your payment service provider
- Reach out to us if the issue persists
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us with details.
7. Contact Us
If you have any questions regarding refunds or returns, please contact us at:
📧 support@soundbud.ai
This refund policy is subject to change without prior notice and does not affect your statutory rights.